Frequently asked questions
How can I contact customer support?
Use the contact page to get in touch with our team or directly email us at support@silzari.com We’re happy to help.
Where does Silzari ship?
Silzari ships Indian ethnic wear across the United States, bringing festive styles and occasion wear to customers nationwide.
How long will it take to receive my order?
Standard shipping generally takes 3–5 business days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. You can use the tracking link to follow your delivery.
How do I choose the right size?
We recommend checking the size chart available on the product page before placing your order.
What if the size I want is unavailable?
If your preferred size is unavailable, click Notify Me on the product page to receive an update when it’s back in stock. You can also contact us at support@silzari.com to check whether we may be able to make the outfit for you.
Does Silzari offer size exchanges?
Yes! We offer one complimentary size exchange per product, subject to eligibility and size availability.
Will I have to pay customs duties on my order?
No. Orders are shipped domestically from our US inventory, so you won’t need to pay separate import duties or arrange customs clearance for your individual order.
What should I do if my order arrives damaged?
Contact customer support with your order details so we can assist.
Can I book a virtual appointment to view your collection?
Yes! You can book a virtual appointment with our team for personalised assistance in exploring our collection, viewing outfits, and finding the right style for your occasion.